Privacy notice

The website roofcare.hu and the RoofCare.HU brand are operated by SZERELŐ TWENTY FOUR Korlátolt Felelősségű Társaság (SZERELŐ TWENTY FOUR Kft.).

• Registered seat: 1052 Budapest, Petőfi Sándor utca 3. A. lház. Fsz., Hungary
• Office and postal address: 1082 Budapest, Nap utca 11., ground floor, Hungary
• Company registration number: 01-09-471645 (Company Court of the Budapest-Capital Regional Court)
• Tax number: 33150152-2-41
• E-mail: info@onehour.hu
• Phone: +36 70 723 8878

We are not required to appoint a data protection officer. For any privacy question, contact us at the e-mail address or phone number above.

a) Quote requests and call-backs (website form, phone, WhatsApp, e-mail)

• Data: name, phone number, e-mail address (if given), the address of the roof, and anything you write in your message (e.g. roof type and size).
• Purpose: calling you back, arranging the on-site survey, preparing a quote.
• Legal basis: steps taken at your request before entering into a contract (Art. 6(1)(b) GDPR).
• Retention: if no order follows, 1 year from the last contact, then deleted.

b) Facebook and Instagram lead forms (Meta)

• If you request a call back through a form in one of our Facebook or Instagram ads, Meta Platforms Ireland Ltd. passes the data you enter (name, phone number, post code and your answers) to us.
• Purpose, legal basis and retention: as in a).

c) Orders and invoicing

• Data: name, address, phone, e-mail, job details, billing details.
• Purpose: performing the contract and invoicing.
• Legal basis: performance of a contract (Art. 6(1)(b) GDPR) and legal obligation (Art. 6(1)(c) GDPR; under section 169 of Hungarian Act C of 2000 on Accounting, accounting records must be kept for 8 years).
• Retention: contract data for 5 years after completion (civil-law limitation period), accounting records for 8 years.

d) Photo documentation of the job

• We photograph the roof before and after the work to document it. These photos are part of performing the contract (Art. 6(1)(b) GDPR) and are kept as in c).
• We only use photos in ads or on the website with your separate written consent (Art. 6(1)(a) GDPR), without house numbers or recognisable people. You can withdraw consent at any time, and we then stop using the photo.

e) Cookies and similar technologies

• We use technically necessary storage (e.g. your language choice).
• We use the Google Ads tag (Google Ireland Ltd.) to measure the results of our ads (e.g. call-button clicks, submitted forms). Without your consent it sets no advertising cookies and only sends cookieless, aggregated signals (Google Consent Mode). Advertising and analytics cookies are only used after your consent (Art. 6(1)(a) GDPR). You can change or withdraw your consent at any time via "Cookie settings".

We never sell your data or pass it to third parties for their marketing. We use these service providers:

• Lovable (lovable.dev): website hosting and operation.
• Web3Forms (web3forms.com): forwarding the website form by e-mail.
• Supabase (Lovable Cloud database): storing the quote requests sent through the form.
• Google (Gmail, Google Fonts, Google Ads; Google Ireland Ltd. / Google LLC): e-mail account, web fonts, ad measurement. Loading the fonts sends your browser's IP address to Google.
• Meta Platforms Ireland Ltd.: Facebook and Instagram ads and lead forms.
• WhatsApp Ireland Ltd.: if you message us on WhatsApp.
• Our accountant: handling accounting records.

Some providers (e.g. Google LLC, Meta) may also process data outside the EU, in the United States. Such transfers rely on the European Commission's adequacy decision for the EU–US Data Privacy Framework or on standard contractual clauses (Art. 45–46 GDPR).

You can ask at any time for:

• access to your data (Art. 15 GDPR),
• rectification (Art. 16),
• erasure (Art. 17),
• restriction of processing (Art. 18),
• data portability (Art. 20),
• to object (Art. 21),
• to withdraw your consent, without affecting the lawfulness of earlier processing (Art. 7(3)).

Write to info@onehour.hu or call +36 70 723 8878. We reply within one month at the latest.

If you believe we have infringed your data protection rights, you can lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (NAIH):

• 1055 Budapest, Falk Miksa utca 9–11.
• Postal address: 1363 Budapest, Pf. 9.
• Phone: +36 1 391 1400
• E-mail: ugyfelszolgalat@naih.hu
• Web: www.naih.hu

You can also go to court, including the regional court of your place of residence.

We may update this notice. The current version is always available on this page.